FAQ

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What is Gingerbread?

Gingerbread is a sweet biscuit-like food product, spiced with ginger and a mixture of other spices. Gingerbread not only tastes delicious but is also versatile enough to build model houses with and last for months without spoiling.

Where did Gingerbread House Making originate from?

It can be traced back to Germany in the 1800s.

Is your Gingerbread Available all year long?

No, only between October and December.

What is included in a Jordan’s Gingerbread House Kit?

We have two house kit options; one with cello and one without cello. Both kits come with 6 gingerbread house pieces, pre-loaded royal icing in piping bag, 10″ round silver board, NEW ribbon fastener (to hold house together while icing sets) and building instructions.

What is pre-loaded Icing?

Pre-loaded icing is a piping bag full of pre-whipped royal icing. It is sealed and ready to pipe, all you have to do is snip the end.

How long does the pre-loaded icing last and where should I store it?

Our pre-loaded icing will last for 2-3 weeks if stored in the fridge and 2-3 days if stored at room temperate (about 22°C). We recommend that when you receive your icing, you store it in the fridge until the day you need it. When you need it, take it out of the fridge and bring it back to room temperature (allow 2-3 hours for this) Give the icing bag a gentle massage before piping.

When and how do I place a tentative order?

Email Emma Jordan ekjordan@live.com to place a tentative order as early as August 2017. Simply give your name, organisation details, event date and an estimate of the number of kits you think you might order. This tentative order requires no deposit and can be cancelled at any time with no charge.

How do I place my final order?

Through this website. Go to Online Shop in menu bar.

When do I need to have my final order in by?

Final orders need to be place at least 5 days before the day you would like to receive your order (order required date) for Sydney metro and 8 days before the date required for areas outside Sydney metro.

Can I add on to my bulk order after it has been placed?

Yes it is possible to add onto your order. The best way to do that is to send an email to ekjordan@live.com with the update (as once the order has been placed through the online shop you can’t adjust it). You will receive a reply as to whether or not we can add onto your order.

If you are picking up your order from our shop at Riverstone you are free to purchase extra kits over the counter for the same wholesale price without having ordered them. We always have some in stock in November and December as part of our Christmas selection and we sell them to everyone at the same wholesale price regardless of whether you order one or one hundred. We have found this to be the fairest way to cater for all customers. However, if you need more than ten extra kits it would be a good idea to email Emma and add them onto your order to guarantee that you will get them.

Some groups order extra kits when they place their final number so they can cater for last minute attendees. They then sell off the left-over kits the following week/s.

What happens if a piece of my gingerbread kit is broken or missing?

We are happy to refund or replace the piece/s free of charge.

Is there a discount the more kits you order?

The price of a kit is already the discounted price. We charge the wholesale price if you order 1 kit or 100 kits. Because of the different types of orders we receive, we have found that one wholesale price for everyone is the fairest.

Do you sell lollies?

No, as we have found that groups enjoy the freedom of purchasing their own assorted range. There are a number of bulk lolly suppliers that can be found on the web.

Do you sell gluten free gingerbread kits and are they ok for celiacs?

Yes, they are available through the online shop in the category Gluten-free Gingerbread.  We can’t guarantee that our Gluten-Free Gingerbread is ok for Celiacs as although it is made using 100% gluten free ingredients, it is prepared in the same facility and baked in the same oven as our regular wheaten flour gingerbread. There is, therefore, always the possibility that traces of gluten from the air etc. can make their way into the gluten-free products. However, be assured that great care is taken to sterilize all equipment and utensils before gluten free gingerbread making is begun.

When does my gluten free order need to be in by?

As early as possible as we have limited quantities available.

How long will my Gingerbread House last?

A decorated house wrapped in cello will last 2-3 months.